AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
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Insights, updates, and resources for AI-powered business intelligence.
AI Carbon-Intelligent Travel: From Search to Stay.
For years, sustainable travel sat in the “nice to have” bucket. In 2025 it is embedded end-to-end in the booking flow thanks to AI carbon-intelligence: large-language-model agents that calculate, compare and even optimise a trip’s emissions in real time.
2025: Biometric Check-in AI—From Hotel Lobby to Boarding Gate
Keycards, passport queues and paper boarding passes are fading into history. In 2025, AI-powered biometric identity platforma are stitching together hotels, airports and ground transport into a single, document-free journey.
AI Travel Companions Are Replacing the Traditional Tour Guide
The traditional group tour guide—once the cornerstone of cultural exploration—is being reinvented in 2025 by a new generation of AI-powered personal travel companions.
AI-Powered Accessibility Tools Are Reshaping Inclusive Tourism
The tourism industry is undergoing a profound shift as artificial intelligence (AI) helps remove long-standing barriers to travel for people with disabilities.