Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
AI‑Powered Baggage Handling: Transforming the Airport Experience
Agentic AI in Travel: From Discovery to Delight (2025 Field Guide)
Tavellers expect more than convenience — they want safety, assurance, and proactive support. The next evolution in AI for travel is the emergence of AI-powered travel safety ecosystems.
For years, sustainable travel sat in the “nice to have” bucket. In 2025 it is embedded end-to-end in the booking flow thanks to AI carbon-intelligence: large-language-model agents that calculate, compare and even optimise a trip’s emissions in real time.
Keycards, passport queues and paper boarding passes are fading into history. In 2025, AI-powered biometric identity platforma are stitching together hotels, airports and ground transport into a single, document-free journey.
The traditional group tour guide—once the cornerstone of cultural exploration—is being reinvented in 2025 by a new generation of AI-powered personal travel companions.