AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
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Insights, updates, and resources for AI-powered business intelligence.
Top 10 AI Customer-Service Agents to Watch in 2025
AI customer-service agents have shifted from experimental chat-widgets to mission-critical infrastructure for hotels, OTAs and tour operators.
AI Energy Managers Are Slashing Hotel Carbon Emissions
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.
2025: AI-Driven Dynamic Pricing Reinvents Hotel Revenue Management
Once reserved for airlines and e-commerce giants, dynamic pricing has become the new cornerstone of hotel revenue strategy. Powerful large-language-model (LLM) engines and real-time data pipelines now let properties of every size reprice inventory in seconds, boosting RevPAR, squeezing out manual guesswork and delighting profit-hungry owners. Custom builds, off-the-shelf revenue-management suites and API-first “commercial-intelligence” platforms are fuelling a market expected to leap from US $3.97 billion in 2023 to US $6.29 billion by 2030 (7.6 % CAGR).