AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
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Insights, updates, and resources for AI-powered business intelligence.
What Travellers Actually Search For in 2025 — And How AI Agents Should Answer
Across Google, app stores and social chat, travellers are no longer typing “Paris hotels”. They’re asking agents to do things: build a 3–day food itinerary, reroute a storm-hit trip, or find the lowest-emissions flight within a budget.
AI-Powered Dynamic Pricing Takes Hospitality Revenue Management to the Next Level
In 2025, hotels and OTAs are shifting from static pricing schedules to AI-driven dynamic pricing engines that adapt rates in real time.
Voice-First AI Concierges Are Becoming Every Hotel’s New Front Desk
AI concierges that understand natural speech are moving from luxury pilots to brand standards across mid-scale and premium hotels.
How AI-Powered Digital Twins Are Transforming Hotel Operations
Once confined to industrial manufacturing and aerospace, digital twin technology is rapidly entering hospitality.
AI Energy Managers Are Slashing Hotel Carbon Emissions
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.
The Best AI Agent Use Cases Transforming the Hotel Industry in 2025
Explore how AI agents are revolutionizing the hotel industry by enhancing guest experiences, optimizing operations, and boosting revenue in 2025.