AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
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Insights, updates, and resources for AI-powered business intelligence.
AI-Powered Guest Experience: From Booking to Post-Trip Loyalty in Travel and Hospitality
AI-Powered Guest Experience: From Booking to Post-Trip Loyalty in Travel and Hospitality
AI Sleep Tourism — The New Frontier in Wellness Travel
As travellers seek deeper rest as part of their journeys, 2025 marks the emergence of <strong>AI-powered sleep tourism</strong>: bespoke hotel experiences built around sleep analysis, personalisation, and recovery.
AI-Powered Dynamic Pricing Takes Hospitality Revenue Management to the Next Level
In 2025, hotels and OTAs are shifting from static pricing schedules to AI-driven dynamic pricing engines that adapt rates in real time.
AI-Powered Dynamic Packaging Is Reinventing How We Book Travel
In 2025, the travel industry is undergoing a seismic shift with the widespread rollout of AI-powered dynamic packaging — a capability that tailors, prices and assembles complete travel itineraries in real time.
Real-Time Multilingual AI Is Killing the Language Barrier in Hospitality
The Babel era of phrasebooks and pocket dictionaries is ending. In 2025, AI-driven real-time translation—embedded in phones, wearables, chat platforms and hotel tech stacks—is turning every frontline employee and traveller into a polyglot.
AI Energy Managers Are Slashing Hotel Carbon Emissions
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.