AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
Latest Articles
Insights, updates, and resources for AI-powered business intelligence.
AI-Driven Sustainability: How Artificial Intelligence Is Greening the Travel and Hospitality Industry
AI-Driven Sustainability: How Artificial Intelligence Is Greening the Travel and Hospitality Industry
AI-Powered Guest Experience: From Booking to Post-Trip Loyalty in Travel and Hospitality
AI-Powered Guest Experience: From Booking to Post-Trip Loyalty in Travel and Hospitality
What Travellers Actually Search For in 2025 — And How AI Agents Should Answer
Across Google, app stores and social chat, travellers are no longer typing “Paris hotels”. They’re asking agents to do things: build a 3–day food itinerary, reroute a storm-hit trip, or find the lowest-emissions flight within a budget.
AI-Powered Dynamic Pricing Takes Hospitality Revenue Management to the Next Level
In 2025, hotels and OTAs are shifting from static pricing schedules to AI-driven dynamic pricing engines that adapt rates in real time.
Real-Time Multilingual AI Is Killing the Language Barrier in Hospitality
The Babel era of phrasebooks and pocket dictionaries is ending. In 2025, AI-driven real-time translation—embedded in phones, wearables, chat platforms and hotel tech stacks—is turning every frontline employee and traveller into a polyglot.
AI Energy Managers Are Slashing Hotel Carbon Emissions
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.