AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
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Insights, updates, and resources for AI-powered business intelligence.
AI-Driven Sustainability: How Artificial Intelligence Is Greening the Travel and Hospitality Industry
AI-Driven Sustainability: How Artificial Intelligence Is Greening the Travel and Hospitality Industry
AI-Powered Guest Experience: From Booking to Post-Trip Loyalty in Travel and Hospitality
AI-Powered Guest Experience: From Booking to Post-Trip Loyalty in Travel and Hospitality
Real-Time Multilingual AI Is Killing the Language Barrier in Hospitality
The Babel era of phrasebooks and pocket dictionaries is ending. In 2025, AI-driven real-time translation—embedded in phones, wearables, chat platforms and hotel tech stacks—is turning every frontline employee and traveller into a polyglot.
Generative AI Is Transforming the Hospitality Loyalty Game
In 2025, hospitality loyalty programmes are undergoing a radical reinvention, driven by the capabilities of generative AI.
AI Travel Companions Are Replacing the Traditional Tour Guide
The traditional group tour guide—once the cornerstone of cultural exploration—is being reinvented in 2025 by a new generation of AI-powered personal travel companions.
2025: AI-Powered Itinerary Personalisation Becomes the New Battleground in Travel
Personalisation in travel planning has evolved beyond targeted emails and “recommended for you” packages.