Featured • AI & Technology

AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack

Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer

Agentic Tourism
June 28, 2025 • 2 min read
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Featured image for AI Carbon-Intelligent Travel: From Search to Stay.
AI & Technology June 25, 2025

AI Carbon-Intelligent Travel: From Search to Stay.

For years, sustainable travel sat in the “nice to have” bucket. In 2025 it is embedded end-to-end in the booking flow thanks to AI carbon-intelligence: large-language-model agents that calculate, compare and even optimise a trip’s emissions in real time.

Agentic Tourism
2 min read
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Case Studies June 20, 2025

AI Energy Managers Are Slashing Hotel Carbon Emissions

Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.

Agentic Tourism
2 min read
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