Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
In 2025, face-match corridors are expanding from immigration halls into hotel lobbies, cruise terminals, car-rental depots and even theme-park gates.
Tavellers expect more than convenience — they want safety, assurance, and proactive support. The next evolution in AI for travel is the emergence of AI-powered travel safety ecosystems.
In 2025, hotels and OTAs are shifting from static pricing schedules to AI-driven dynamic pricing engines that adapt rates in real time.
For years, sustainable travel sat in the “nice to have” bucket. In 2025 it is embedded end-to-end in the booking flow thanks to AI carbon-intelligence: large-language-model agents that calculate, compare and even optimise a trip’s emissions in real time.