Instant Checkout meets Travel: How ACP could unlock in-chat bookings for hotels, tours, and attractions
Instant Checkout meets Travel: How ACP could unlock in-chat bookings for hotels, tours, and attractions
Latest Articles
Insights, updates, and resources for AI-powered business intelligence.
Facial Recognition & Biometric Check-In: The Next Wave of Friction-Free Travel
In 2025, face-match corridors are expanding from immigration halls into hotel lobbies, cruise terminals, car-rental depots and even theme-park gates.
Top 10 AI Customer-Service Agents to Watch in 2025
AI customer-service agents have shifted from experimental chat-widgets to mission-critical infrastructure for hotels, OTAs and tour operators.
AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
Voice-First AI Concierges Are Becoming Every Hotel’s New Front Desk
AI concierges that understand natural speech are moving from luxury pilots to brand standards across mid-scale and premium hotels.
Generative AI Is Transforming the Hospitality Loyalty Game
In 2025, hospitality loyalty programmes are undergoing a radical reinvention, driven by the capabilities of generative AI.
2025: AI-Powered Itinerary Personalisation Becomes the New Battleground in Travel
Personalisation in travel planning has evolved beyond targeted emails and “recommended for you” packages.