AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
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Insights, updates, and resources for AI-powered business intelligence.
Top 10 AI Customer-Service Agents to Watch in 2025
AI customer-service agents have shifted from experimental chat-widgets to mission-critical infrastructure for hotels, OTAs and tour operators.
AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
Voice-First AI Concierges Are Becoming Every Hotel’s New Front Desk
AI concierges that understand natural speech are moving from luxury pilots to brand standards across mid-scale and premium hotels.
Real-Time Multilingual AI Is Killing the Language Barrier in Hospitality
The Babel era of phrasebooks and pocket dictionaries is ending. In 2025, AI-driven real-time translation—embedded in phones, wearables, chat platforms and hotel tech stacks—is turning every frontline employee and traveller into a polyglot.
AI Travel Companions Are Replacing the Traditional Tour Guide
The traditional group tour guide—once the cornerstone of cultural exploration—is being reinvented in 2025 by a new generation of AI-powered personal travel companions.
2025: AI-Powered Itinerary Personalisation Becomes the New Battleground in Travel
Personalisation in travel planning has evolved beyond targeted emails and “recommended for you” packages.