Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
AI‑Powered Baggage Handling: Transforming the Airport Experience
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.