AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
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Insights, updates, and resources for AI-powered business intelligence.
AI on the High Seas: Shaping the Future of Cruise Tourism
AI on the High Seas: Shaping the Future of Cruise Tourism
Five Practical Ways AI Is Quietly Transforming Travel in 2025
Five Practical Ways AI Is Quietly Transforming Travel in 2025
Facial Recognition & Biometric Check-In: The Next Wave of Friction-Free Travel
In 2025, face-match corridors are expanding from immigration halls into hotel lobbies, cruise terminals, car-rental depots and even theme-park gates.
Biometric AI Check-In: From Curb to Pillow Without a Passport or Keycard
Lost keycards and passport queues are becoming relics. In 2025, AI-driven biometric identity platforms are stitching the entire journey—airport, hotel and attraction—into one touch-free flow
Voice-First AI Concierges Are Becoming Every Hotel’s New Front Desk
AI concierges that understand natural speech are moving from luxury pilots to brand standards across mid-scale and premium hotels.
2025: Robot Concierges and Voice-First Service – Hospitality’s Next Big Leap
Voice-enabled robots have moved from gimmick to game-changer in hotels. In 2025, falling hardware prices and on-device large-language models (LLMs) are fuelling a wave of robot concierges that boost revenue, slash wait times and delight guests around the clock.