Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
Voice-enabled robots have moved from gimmick to game-changer in hotels. In 2025, falling hardware prices and on-device large-language models (LLMs) are fuelling a wave of robot concierges that boost revenue, slash wait times and delight guests around the clock.
2025: The Year of Agentic Travel and Tourism