Latest Articles
Insights, updates, and resources for AI-powered business intelligence.
What Travellers Actually Search For in 2025 — And How AI Agents Should Answer
Across Google, app stores and social chat, travellers are no longer typing “Paris hotels”. They’re asking agents to do things: build a 3–day food itinerary, reroute a storm-hit trip, or find the lowest-emissions flight within a budget.
AI Journey-Orchestration Engines Are Taking Over the Entire Trip Lifecycle
Remember when booking a “package holiday” meant clicking a flight-and-hotel bundle? In 2025, <strong>AI journey-orchestration engines</strong> now monitor, optimise and re-optimise the trip from inspiration to post-stay feedback.
AI Customer-Service Agents Are Redefining Guest Engagement — Why “Agent Chat” Leads the Pack
Instant, personalised support is no longer a luxury; it’s a baseline expectation in travel and hospitality. In 2025, <strong>AI customer
AI Carbon-Intelligent Travel: From Search to Stay.
For years, sustainable travel sat in the “nice to have” bucket. In 2025 it is embedded end-to-end in the booking flow thanks to AI carbon-intelligence: large-language-model agents that calculate, compare and even optimise a trip’s emissions in real time.
Voice-First AI Concierges Are Becoming Every Hotel’s New Front Desk
AI concierges that understand natural speech are moving from luxury pilots to brand standards across mid-scale and premium hotels.
2025: Biometric Check-in AI—From Hotel Lobby to Boarding Gate
Keycards, passport queues and paper boarding passes are fading into history. In 2025, AI-powered biometric identity platforma are stitching together hotels, airports and ground transport into a single, document-free journey.