Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
AI-Driven Sustainability: How Artificial Intelligence Is Greening the Travel and Hospitality Industry
AI-Powered Guest Experience: From Booking to Post-Trip Loyalty in Travel and Hospitality
As travellers seek deeper rest as part of their journeys, 2025 marks the emergence of <strong>AI-powered sleep tourism</strong>: bespoke hotel experiences built around sleep analysis, personalisation, and recovery.
In 2025, hotels and OTAs are shifting from static pricing schedules to AI-driven dynamic pricing engines that adapt rates in real time.
In 2025, the travel industry is undergoing a seismic shift with the widespread rollout of AI-powered dynamic packaging — a capability that tailors, prices and assembles complete travel itineraries in real time.
The Babel era of phrasebooks and pocket dictionaries is ending. In 2025, AI-driven real-time translation—embedded in phones, wearables, chat platforms and hotel tech stacks—is turning every frontline employee and traveller into a polyglot.