Latest Articles
Insights, updates, and resources for AI-powered business intelligence.
2025: Biometric Check-in AI—From Hotel Lobby to Boarding Gate
Keycards, passport queues and paper boarding passes are fading into history. In 2025, AI-powered biometric identity platforma are stitching together hotels, airports and ground transport into a single, document-free journey.
Generative AI Is Transforming the Hospitality Loyalty Game
In 2025, hospitality loyalty programmes are undergoing a radical reinvention, driven by the capabilities of generative AI.
AI Travel Companions Are Replacing the Traditional Tour Guide
The traditional group tour guide—once the cornerstone of cultural exploration—is being reinvented in 2025 by a new generation of AI-powered personal travel companions.
AI-Powered Accessibility Tools Are Reshaping Inclusive Tourism
The tourism industry is undergoing a profound shift as artificial intelligence (AI) helps remove long-standing barriers to travel for people with disabilities.
2025: Robot Concierges and Voice-First Service – Hospitality’s Next Big Leap
Voice-enabled robots have moved from gimmick to game-changer in hotels. In 2025, falling hardware prices and on-device large-language models (LLMs) are fuelling a wave of robot concierges that boost revenue, slash wait times and delight guests around the clock.
2025: The Year of Agentic Travel and Tourism
2025: The Year of Agentic Travel and Tourism