Enterprise-Grade Security

Security & Compliance

Your data security is our top priority. Learn how we protect your business and customer information.

Data Encryption

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Your customer conversations and business data are always protected.

DDoS Protection

Advanced DDoS mitigation ensures your chatbot remains available even during attack attempts. Automatic scaling handles traffic spikes.

Access Control

Role-based access control (RBAC) and multi-factor authentication (MFA) ensure only authorized users can access your dashboard.

Secure Infrastructure

Hosted on SOC 2 Type II compliant infrastructure with automated backups, disaster recovery, and 99.9% uptime SLA.

Privacy by Design

We never train our AI models on your data. Your business information and customer conversations remain completely private.

Security Monitoring

24/7 security monitoring with automated threat detection and incident response. Regular security audits and penetration testing.

Compliance & Certifications

GDPR
Compliant
CCPA
Compliant
PCI DSS
Level 1
ISO 27001
Certified

How We Protect Your Data

1

Data Collection

Customer conversations are encrypted immediately upon receipt using industry-standard encryption protocols.

2

Processing

AI processing happens in isolated environments. Your data is never mixed with other customers' information.

3

Storage

Encrypted data is stored in geographically distributed, secure data centers with automated backups.

4

Access

Strict access controls ensure only authorized personnel can access data, with full audit trails.

Our Security Commitments

  • Regular Security Audits
    Third-party security audits and penetration testing conducted quarterly
  • Employee Training
    All employees undergo security training and background checks
  • Incident Response
    24-hour notification policy for any security incidents
  • Data Retention
    Clear data retention policies with automatic deletion options
  • Vendor Security
    All third-party vendors undergo security assessments

Security FAQ

Where is my data stored?
Your data is stored in secure, SOC 2 Type II compliant data centers. You can choose your preferred geographic region (US, EU, or APAC) to ensure compliance with local data residency requirements.
How do you handle payment security?
We are PCI DSS Level 1 compliant. All payment processing is handled by Stripe, and we never store credit card information on our servers. Payment data is tokenized and encrypted.
Can I export or delete my data?
Yes, you have full control over your data. You can export all your data at any time through the dashboard or API. You can also request complete data deletion, which will be processed within 30 days.
Do you use my data to train AI models?
No, we never use customer data to train our AI models. Your business information and customer conversations remain completely private and are never shared with other customers or used for model training.

Have Security Questions?

Our security team is here to help with any concerns or questions

[email protected] Contact Security Team