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Enjoy Illinois

Automating State-Wide Tourism Support

State Tourism
Illinois, USA
enjoyillinois.com

The Challenge

Supporting millions of annual visitors across diverse attractions from Chicago skyscrapers to Route 66 landmarks with limited staff resources.

The Solution

Comprehensive AI system handling everything from Chicago hotel recommendations to Abraham Lincoln historic sites, with real-time event updates.

Features Implemented:

Government Compliance
Multi-Region Support
Event Integration
Accessibility Features

The Results

1M+
Annual Inquiries
Visitor questions answered
$500K
Cost Savings
Annual operational savings
24/7/365
Coverage
Round-the-clock availability
4.8/5
Satisfaction Score
Average user rating

The AI assistant handles the volume of inquiries that would require a team of 20 full-time staff members.

Director of Digital
Illinois Office of Tourism

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