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Dublin Zoo

Transforming Visitor Experience with AI

Wildlife Attraction
Dublin, Ireland
dublinzoo.ie

The Challenge

Dublin Zoo, welcoming over 1.2 million visitors annually, faced challenges managing thousands of daily inquiries about tickets, opening hours, animal experiences, and facilities.

The Solution

Implemented Agentic Tourism's AI chatbot with custom personality matching their family-friendly brand, integrated with their booking system for real-time availability.

Features Implemented:

Multilingual Support
Booking Integration
Custom Personality
Analytics Dashboard

The Results

+300%
Visitor Engagement
Increased website interaction time
-65%
Support Tickets
Reduction in repetitive email queries
+125%
Booking Conversions
Direct bookings through chat
< 1 sec
Response Time
Average query response time

The AI assistant has become an invaluable member of our team, handling visitor queries 24/7 with the same enthusiasm as our human staff.

Marketing Director
Dublin Zoo

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